Check If You Qualify

Millions Falling Behind with Broadband Bills

Sharon McDougall - 9th June 2021 - 2 minutes to read

As many as 2.5 million people living across the UK are currently behind with their broadband internet bills, according to a new piece of research.

Citizens Advice has been looking into some of the issues consumers are currently experiencing across the country and found widespread evidence of broadband bills being a significant financial headache for a huge number of households.

In fact, it is estimated that roughly 700,000 people have fallen into debt in relation to their broadband bills since the start of the Covid pandemic.

Strikingly, the figures indicate that people aged between 18 and 34 are three times more likely to be behind with their internet bills than their counterparts in older age groups.

The situation is also understood to be far worse among people who claim Universal Credit, with those on the benefit reckoned to be around nine times more likely than anyone else to be behind with their broadband bills.

Citizens Advice said that the extent to which households are falling behind with their broadband bills represents a major societal problem given how reliant so many people now are on their internet connections to work and to carry out essential tasks online.

The charity is convinced that broadband services should now be considered an essential utility that can be accessed cheaply by people whose incomes are limited or who are in financial distress.

Only two broadband service providers currently offer tariffs for people on low incomes and Citizens Advice has said it wants to see low-cost packages made much more widely available.

“Broadband is not a luxury, it’s an essential, like gas and electricity,” said Dame Clare Moriarty, Citizens Advice’s chief executive.

“Lack of broadband creates yet another hurdle in the hunt for jobs, helping children with their schoolwork, and being able to access help, information and fill in forms online.

“Ofcom and the government must ensure everyone can afford their broadband, no matter which provider they are with.”

If you live anywhere in Scotland and you are worried about your personal debts for any reason then Scotland Debt Solutions can help. Contact us directly to arrange a FREE and confidential consultation.

facebook colour icon twitter colour icon linkedin colour icon messenger colour icon whatsapp colour icon email colour icon
Sharon McDougall Square

Sharon McDougall


Other News

Debt Levels Soaring across Scotland, New Figures Show Debt Level Rising

Debt Levels Soaring across Scotland, New Figures Show

Levels of unsecured debt in Scotland increased dramatically during 2022 as the cost of living crisis took its toll on household finances.

Nearly Half a Million Scots Facing ‘Profound Financial Hardship’ Financial Hardship

Nearly Half a Million Scots Facing ‘Profound Financial Hardship’

Close to half a million Scots are in a position of profound financial hardship, according to a new set of figures.

Scots with Disabilities Urged to Check Eligibility for New Benefits Scottish Man In Wheelchair

Scots with Disabilities Urged to Check Eligibility for New Benefits

Disabled people in Scotland are being urged by the government to check whether they might be eligible for benefits that could help make their life a little easier.


Why Choose Us

Usp Location

5 Offices in Scotland

National Coverage

Usp House

Ask us About

Home Visits

Usp Hand Heart

Helping Scots Get

Out of Debt Since 1989

Usp Handshake

We offer an

Instant Initial Consultation

Usp Palm Wallet

We'll Help You

Lower Monthly Payments

Usp Hand Heart


Out of Debt Since 1989

We'll give you a call

Our Scottish based team can help advise you on your debt problems.

Here at Scotland Debt Solutions we take your privacy seriously and will only use your personal information to contact you with regards to your enquiry. We will not use your information for marketing purposes. See our Privacy Policy.


Useful tools

Personalised Debt Report
Usp Planner

Personalised Debt Report

Our personalised debt report will help you better understand your financial position and see where your money is going.

Debt Report
Instant Scheduled Call & WhatsApp

Instant Scheduled Call & WhatsApp

Arrange a call with an expert advisor at a time to suit you or contact our team via WhatsApp for immediate help and advice.

Arrange Callback
Find a Local Office
Usp Signpost

Find a Local Office

We have five offices located across Scotland. Find your nearest one here.

Find an Office

Our Insolvency Practitioners are regulated by ICAS or the IPA and our firm is authorised and regulated by the Financial Conduct Authority

Fees and Information: There are fees associated with our services. These will be fully explained before entering into any of the personal debt solutions referred to on this website. Full details of our fees and how these are charged are fully explained to you prior to you committing to any particular service.

ICAS Insolvency Practitioners