Utility Bills

• Wholesale energy prices have increased on a global basis, and energy suppliers have passed on this increase to consumers
• A higher than normal demand for energy in Europe due to a cold winter season has left gas supplies at a low level
• Generally hotter weather experienced in different areas of the world has also led to greater use of air conditioning systems, and when demand outstrips supply, prices go up
• Multiple smaller energy providers have gone out of business due to the energy cap, which limits how much they can charge consumers – they haven’t been able to recoup their own costs, leaving the energy market in general turmoil.

If you already have a prepayment meter or your supplier installs one because of your arrears, you’ll pay for your energy in advance. Some providers use a proportion of each top-up amount to reduce arrears.

Disconnecting your energy supply is a last resort for energy companies, and before doing so they must have tried to help you repay. For example, by providing different payment methods and offering payment by instalments.

For more information on what to do if you have utility bill arrears, please contact Scotland Debt Solutions. We offer free same-day meetings, and operate offices around Scotland so you can quickly access the support you need.