Check If You Qualify

Energy Bills: Ofgem Says Debt Collectors Can Restart Pursuits of Payments

Sharon McDougall - 30th June 2020 - 2 minutes to read

Ofgem has said that debt collectors can resume their work of pursuing payments from energy bill debtors across the country from July.

The energy sector regulator recently introduced rules that prevented debt collectors from going after money owed to gas and electricity companies in response to the coronavirus pandemic.

However, it is no longer being required of energy suppliers that they offer their customers payment holidays and debt collectors are being given the green light to resume the pursuit of debts associated with overdue energy bills.

Ofgem has told energy suppliers that they should not resort to “sharp practice or aggressive debt collection” and that they should be mindful of the circumstances of individual debtors and their ability to pay.

A great many people across Scotland and the UK have seen their incomes being depleted or lost all together during the COVID-19 crisis and millions have taken advantage of payment holidays in relation to some or all of their debts.

Council tax debts and parking fines are not currently being pursued by debt collectors and won’t be until at least September.

However, Ofgem’s view is that it will not be in the long-term interests of gas and electricity consumers to be given unlimited credit or to be shielded from debt collector activities in relation to energy debts.

In a letter to suppliers, Jonathan Brearley from Ofgem said: “We recognise that suppliers cannot extend unlimited credit to customers – nor is this in customers’ interests overall.

“We expect suppliers (and any third parties contracted by them) to ensure that any debt management processes are fair and give careful consideration to the customer’s circumstances and ability to pay.

“We will not tolerate sharp practice or aggressive debt collection and suppliers could face enforcement action where this is the case.”

Ofgem recently announced that it intends to consult with relevant stakeholders about how energy suppliers might be able to better help people in financial distress and, particularly, those who use pre-payment meters.

If you live anywhere in Scotland and you’re worried about your debts then Scotland Debt Solutions can help. Contact us directly to arrange a FREE and confidential consultation.

facebook colour icon twitter colour icon linkedin colour icon messenger colour icon whatsapp colour icon email colour icon
Sharon McDougall Square

Sharon McDougall


Other News

Debt Levels Soaring across Scotland, New Figures Show Debt Level Rising

Debt Levels Soaring across Scotland, New Figures Show

Levels of unsecured debt in Scotland increased dramatically during 2022 as the cost of living crisis took its toll on household finances.

Nearly Half a Million Scots Facing ‘Profound Financial Hardship’ Financial Hardship

Nearly Half a Million Scots Facing ‘Profound Financial Hardship’

Close to half a million Scots are in a position of profound financial hardship, according to a new set of figures.

Scots with Disabilities Urged to Check Eligibility for New Benefits Scottish Man In Wheelchair

Scots with Disabilities Urged to Check Eligibility for New Benefits

Disabled people in Scotland are being urged by the government to check whether they might be eligible for benefits that could help make their life a little easier.


Why Choose Us

Usp Location

5 Offices in Scotland

National Coverage

Usp House

Ask us About

Home Visits

Usp Hand Heart

Helping Scots Get

Out of Debt Since 1989

Usp Handshake

We offer an

Instant Initial Consultation

Usp Palm Wallet

We'll Help You

Lower Monthly Payments

Usp Hand Heart


Out of Debt Since 1989

We'll give you a call

Our Scottish based team can help advise you on your debt problems.

Here at Scotland Debt Solutions we take your privacy seriously and will only use your personal information to contact you with regards to your enquiry. We will not use your information for marketing purposes. See our Privacy Policy.


Useful tools

Personalised Debt Report
Usp Planner

Personalised Debt Report

Our personalised debt report will help you better understand your financial position and see where your money is going.

Debt Report
Instant Scheduled Call & WhatsApp

Instant Scheduled Call & WhatsApp

Arrange a call with an expert advisor at a time to suit you or contact our team via WhatsApp for immediate help and advice.

Arrange Callback
Find a Local Office
Usp Signpost

Find a Local Office

We have five offices located across Scotland. Find your nearest one here.

Find an Office

Our Insolvency Practitioners are regulated by ICAS or the IPA and our firm is authorised and regulated by the Financial Conduct Authority

Fees and Information: There are fees associated with our services. These will be fully explained before entering into any of the personal debt solutions referred to on this website. Full details of our fees and how these are charged are fully explained to you prior to you committing to any particular service.

ICAS Insolvency Practitioners